Enrolling in Self Service Password Reset (SSPR)

Registration:

1. Open the web browser on your device and go to the password reset registration page( https://aka.ms/ssprsetup).
2. Enter your email. You will be redirected to the login page. Input your current password.
3. You can configure up to three additional pieces of information on your account.
4. You should have at least one additional method configured. It is recommended, but not required, that you set-up as many methods as you can. This gives you flexibility when one of the methods is not available.

• Authentication Phone (call or text): A number other than your office phone
• Authentication Email: An email other than your work email
• Security Questions: If you select this option you will need to set-up 4 questions.
• Additional Methods may be added in the future as they become available.

NOTE: You will receive a phone call, text or email message while doing setup to verify that this method of communication is working. You will need access to any configured email address or phone during enrolment.

Setting Up Authentication Phone (call or text):

1. Select the “Set it up now” link next to “Authentication Phone…”.
2. Set your Region Code [typically United States (+1)].
3. Enter Your Phone Number.
4. Select either the “Text Me” or “Call Me” button to verify the phone number (only one option needs to be completed).

• Text Me Option:
  • Enter the code received in a text and select the “Verify” button.
  • If successful, you will be returned to the initial setup screen.

• Call Me Option:
  • Answer your phone.
  • When prompted on the phone, hit the “#’ key.
  • If successful, you will be returned to the initial setup screen.

Setting Up Authentication Email:

1. Select the “Set it up now” link next to “Authentication Email…”.
2. Enter an email address other than your work email account.
3. Select the “email me” button.

4. Get the verification code from this email account and enter in the verification field and then select the “Verify” button.

Setting Up Security Questions:

1. Select the “Set them up now” link next to “Security Questions…”.
2. Choose five questions and provide answers.
3. After completing all questions, select the “save answers” button.

 Finish Out:

Once you have completed your choice of settings, select the “finish” button to continue to other applications. It is important to complete this step, or your changes will be lost.

Note: You may be prompted for your password again after you select the “finish” button.

Reset your Password:

1. Visit https://passwordreset.microsoftonline.com or Click on “Forgot my password” from login window.

2. Input your email address & the automated CAPTCHA image displayed.

3. Select a recovery method for account verification.

4. Please enter and confirm your new password. Click Finish

To Update Your Settings

1. Return to https://aka.ms/ssprsetup
2. Login to your account using your current email address and password.
3. Select on “Change” next to the setting you wish to update.
4. Follow the instructions for each setting.
5. Select the “finish” button when you are complete.

Questions about this document:

 If you have any questions regarding this user guide, please contact  PointClick Support via email, at support@pointclick.net

More Information:

Let users reset their own passwords - Microsoft 365 admin | Microsoft Docs